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My app has started yestarday to show up at the complete end of ALL search results

My app is called "Chess Beauty 3D" and it was ranked very high in all related search results. It also does have many good reviews.

July 15th out of nowhere it has fallen down at the complete end of ALL search results, no matter what they are. It has also disappeared from the "new" and "best free" listings of its parent category (strategy+simulation) despite being very high in them just a day earlier.

It was ranked 5th at "chess", but at that day it fallen down by approximately 450 places to the complete end of that list. The same has happened with all other searches, even directly related to my app. Please refer to the search results below to see what I'm talking about.

My app was previously 5th at "chess":
http://www.windowsphone.com/pl-pl/store/search?q=chess&startIndex=432&cpn=10

1st at polish keyword "szachy" (eng. "chess"):
http://www.windowsphone.com/pl-pl/search?q=szachy

2nd at polish keyword "warcaby" (eng. "checkers"):
http://www.windowsphone.com/pl-pl/store/search?q=warcaby

Search results for the phrases which reference my app almost directly are also impacted by this problem:
http://www.windowsphone.com/pl-pl/search?q=chess+beauty
http://www.windowsphone.com/pl-pl/store/search?q=beauty+3d
http://www.windowsphone.com/pl-pl/store/search?q=chess+3d

It's not acceptable as this directly discriminates my app. Please respond asap because right now I get 10 times less new users than before.

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    MarekMarek shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    6 comments

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      • ShravanShravan commented  ·   ·  Flag as inappropriate

        same happening to me too.. all my app reaches 1st in "new raising" and some even comes to top 10 of "top free: , stay there for few days, then i cant find in any whr all sudden,, inspite of having 1000's of 4 * above reviews, they are just getting thrown away from categories as well as searches.
        please fix the issue, this really affects the efforts we put , and make us stop developing for the store if this ways our apps gets unlisted..
        this was in top (1st) in every country till today.. and now no at last
        http://www.windowsphone.com/de-de/store/app/whatsapp-smileys/a835a158-4b26-4ad5-9358-380dd2b940a0

        same happend with other apps too.
        http://www.windowsphone.com/de-de/store/app/best-whatsapp-status/11e9e7db-31ff-426f-94f0-5e8251bcb45f
        , even others app of mine. you can check there ratings..

      • MarekMarek commented  ·   ·  Flag as inappropriate

        It may be something wrong with our accounts, not apps. I've published only one app and can't confirm that further, but I've found this publisher:

        http://www.windowsphone.com/en-us/store/publishers?publisherId=MegaLimitedIncorporation&appId=c038e9cd-73c1-4831-a503-01157b5e6561

        All of their apps are on the last place possible in all searches despite getting many good reviews.

        You've also stated that this has happened with few of your apps, not just one. It possibly may be some pattern.

      • MarekMarek commented  ·   ·  Flag as inappropriate

        @Peter That's exactly how I feel. Sadly, if this won't be fixed, explained or investigated, I will have to migrate to the other platforms and won't publish anything for Microsoft from now on. It's depressing though, as I've already invested few months of work and a lot of money on my app.

        That what happens here is completely unpredictable and also rude as we both didn't got any communication from the Microsoft. I've contacted the dev support before posting here and got info that my app wasn't penalized for any reason. Right now, however, I don't see any other explanation.

        My app has passed the certification and meets all the requirements. It also has good reviews and people seem to like it. What's the problem? Why is it ranked lower than mass produced apps with zero reviews?

        I still have some hope that it's some strange bug in the search engine.

      • Peter LowePeter Lowe commented  ·   ·  Flag as inappropriate

        This happened to me this week an App of mine "A Game of Tones" was ranked No. 1 on a new&rising list in Ireland and completely removed from all new lists worldwide the following day. At the start of the year a windows 8 app got to No. 5 on all free games and No. 1 on new games in Brazil and the next day last place.

        If Microsoft won't give any explanation for these dramatic removals from the lists then they might as well be random. I for one will not be investing any more of my time to make apps that might be banished on the whim of some anonymous person. So far this has happen five times to my apps perhaps more. I have unpublished all my apps but can't get back the 600,000 copies already downloaded.

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