Rate and Review enhancement
The Windows Phone dev center seriously needs an enhancement to Rate and Review options. There are many features that can be added to improve the whole experience from a developer's perspective.
Web portal enhancements:
1) Ability for Dev to contact the reviewer
At times a certain feature isn't clear what is going wrong, or additional info is required from the reviewers. Developers should be given ability to communicate option to email reviewers.
If you do not want to display / expose email addresses, consider using Amazon / Ebay member communication mechanism which effectively hides private email address whilst allowing communication.
[Admin edit - For this particular portion of the suggestion, please vote for the existing suggestion @ http://wpdev.uservoice.com/suggestions/1732155]
2) Counter comment on a review:
Even if developer manages to fix the grievance or bug (e.g., login bug, crash due to a GDR, etc.), there is no way to reflect those. Ability to add a linked comment would be beneficial for preventing old/outdated reviews from continuing to haunt an app.
3) Report comments for review / deletion:
Often dodgy ratings and reviews are seen. 1* with or without reviews are common. Another rising case has been spam comments which at mostly irrelevant. From dev center, developers should be able to report such comments for review / deletion.
Additionally, if it's determined that an account is posting spam comments - any additional reviews by the user(s) should automatically be quarantined and reviewed. The account should possibly be blocked by the Store team and the spam comments removed from the store.
If spam comments arise for a single user within a small set of time from a set of devices, those devices should also be blocked from commenting.
4) Implement secure device / service handshake before allowing rating and reviews. From web interface, the reviews should be read only. Block leaky api from becoming a source of spam.
On Device enhancement:
These would be slightly difficult to implement; however, over upcoming updates, we should try and add these to device options:
1) Option to contact the developer:
The WP Store team should provide the option to email the developer along side of Rate and Review option. In my experience, only about one in about 50 reviewers actually bothers to email the developer with their issue, and the store's rate and review thread isn't ideal for feature requests etc. An email option would go a long way encouraging users to start a conversation with developer rather than just leaving a snarky comment.
2) Helpful comment (yes / no options) when viewing the comments. This would enable users to add weight to reviews that are actually helpful and relevant. A weight system would also counter spam reviewers substantially.
3) Add ability to detect App installation / Usage before showing the Rate and Review option. Being able to rate and review any app no matter whether I have used it or not is just wrong.
I am sorry to hear that there isn't any mechanism to protect developers for NOT true (FALSE) information provided by users within their comments/reviews (especially if this happening for competition reasons). In my case, the claimed-by-the-user missing functionality was already there, implemented! I do understand that there is no possibility for Microsoft to check every review in that much detail, but it would be interesting to strive towards implementing a response-to-feedback mechanism for developers to be able to defend their product!!! In my case, this is not that important (i.e. I do not live on this income...) but it might be quite important for others.
I think the title speaks for itself. The Market is overwhelmed with reviews like "This isn't Snapchat, just get hte real thing!", "I hate WIndows PHone I don't have a real Instagram", or just plain spammy/harassing reviews that do nothing beneficial.
Sometime stupid people or trolls are abusing other ratings or the app or the developer.
Often good apps get 1-star ratings with comments like "not useful", "shit", "nonsense" or even empty comments. Keep in mind that there are lot of enthusiastic developers out there developing WP apps in their spare-time. 1-star rating should only be possible if:
A) Comment without cuss
B) The user uninstalls the app
C) User provided his real first and last name
Specially on B: If a user hates an app and so rates it with 1-start it is OK but in this case it would make no sense keeping and continue using such an app, right?
C: Often I have the impression that some people or companies giving bad ratings to competitive apps or people they hate for some reason.
Rating an app should be simple rating the app and not the developer as person or rating a company.
I would like to see a Tech Support option added to the Rate & Review function ASAP!!! I'm quite surprised how this hasn't come up yet. I mean, we have the option to enter a technical support e-mail when we submit an app, so... My app rating suffers because people use the Rate & Review for things like 'Does not work' posts, when it was apparently issues on their end. But how can I know? This is so non-productive. I've even clearly added in my app description, built into the app, and other EASY access ways to reach me for tech support issues. And still. When this gets resolved, I plan to scrap the current app from the marketplace, and submit a fresh copy of the same app.
Several features in this request are now live including 1) respond to review, 2) public response to reviews, 3) escalate to support which in a few cases can delete the comment if it violates the policy, 4) technology to detect and remove a large majority of the spam reviews, and 5) how helpful is a comment.
Please add this Feature!
Jandieg Barcla commented
Hermit said it. Please listen.
Pratik Chheda commented
Additionally users should be given an option to rate whether the review was useful or not (just like in Windows Store on Windows 8).
Jason M commented
How about an official API to do what you demonstrated the hack for just yesterday:
Detect whether user has reviewed your app.
Srikanth Nair commented
I would add it would be nice to see what app version the review is associated with.
Hermit Dave commented
Logan my thoughts were more inline with ability to install but not use, yet rate and review
Logan Alan Nowak commented
>Add ability to detect App installation / Usage before showing the Rate and Review option. Being able to rate and review any app no matter whether I have used it or not is just wrong.
You actually can't review apps that you haven't installed before already.
Similar things happen in China windows phone market:
If you open any popular app among the top rank list inside China market for windows phone, you'd seen tons of spam reviewers, posting various ads, which is lenthy and meaningless, so dominant and everywhere.
I think our Dev Center should develop a blacklist of spam reviewers, so that they can no longer add spams in app reviews, which will contribute the health and fairness of the marketplace.
Henrique Duarte commented
I aggree with you on C: some developers or companies can give low ratings.
How about only letting users who BUY the app review it?
Henrique Duarte commented
Would be much more easier if we can contact the user directly using his review, like forums do!